What should I do if my deposit hasn't arrived in my account?

If your deposit has not arrived within the usual 1-3 business days, there are a couple of things you can do.

When depositing funds into your DEGIRO account, please ensure that you are depositing from your linked bank account and that you are transferring the funds to the correct destination bank account. To view details of the account where the money should be sent to, go to the 'Deposit / Withdraw' section in our platform, select 'Deposit' and then choose 'Transfer CHF to DEGIRO'.

If both the account from which the deposit was sent and the account to which the deposit was sent are correct, please contact our Service Desk by e-mail. It is helpful if you include a proof of payment on which both account numbers are clearly visible.