Your Available to Trade amount is the sum of your Cash Account, cash held in other currencies, and your available margin. If this value becomes negative, you have exceeded your available margin from DEGIRO.
In this case, please either close an open position(s) or make a deposit to your DEGIRO account to cover the deficit.
If the deficit results in a Margin Call from DEGIRO, our Risk department will contact you giving you a deadline to clear the deficit.
Please take into account that market movements can increase/decrease your deficit before the deadline is reached.
Additionally, when making a deposit, please keep in mind that it can take up to 3 working days for us to receive and allocate your deposit. If you do not think that your funds will reach your DEGIRO account before your deadline, please send a Proof of Payment to our Risk Department at risk@degiro.nl.
Your Proof of Payment should contain all the following details in one document:
- Your bank details
- DEGIRO's bank details
- Payment amount
- Payment date
Once the Proof of Payment is received by our Risk Department and you have received a confirmation from DEGIRO that your proof has been accepted, your Margin Call will be resolved. However, the Margin Call task will remain visible on the platform until the deposit has been received and the deficit resolved.
Please be aware that sending a Proof of Payment does not guarantee that your proof will be accepted. Our Risk Department can still reject the provided proof if the proof is not sufficient.
Additionally, please ensure you send your Proof of Payment well before the deadline from the email address linked to your DEGIRO account. Received Proof of Payments will be checked and approved by the Risk Department on a best effort basis.
Please be aware that if we do not receive this Proof of Payment within a reasonable time before the deadline set for your Margin Call, the Risk Department may not take the proof into account and will start closing some of your positions. DEGIRO will apply charges to close these positions.
More information regarding our margin system and the deficit procedure can be found in Security Value, Risk Debit Money and Debit Securities document and in the Investment Portfolio Risk Handbook. These documents along with the Client Agreement are available at our Helpcentre.