DEGIRO's Privacy & Cookie Statement

DEGIRO respects and protects your privacy. You can visit this website anonymously. DEGIRO is not interested in names or other information revealing the identity of the visitors to this site. Information about you or your computer will only be registered with DEGIRO for technical reasons, or in connection with a customer. This is done with a cookie or other means.

Privacy Statement

What is personal data?

Personal data, is any information relating to you or can be used to identify you.

As a client of DEGIRO you provide us with some of your personal data, this includes your name, telephone number, email address. It can also include IP addresses which in some circumstances can be used to identify you.

In the event that a corporate or professional party intend on becoming a client, we will also collect personal data which relates to the interested individuals of the company for example, directors, UBO, authorised representatives etc.

What do we mean by processing?

Processing is a concept from law. It is very broad concept which covers actions taken in respect to your personal data such as: collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Whenever DEGIRO carries out any processing of personal data, we do so in line with the relevant privacy regulation.

Why do we collect personal data?

DEGIRO collect personal data for the following reasons:

  • To comply with the law;
  • Marketing activities; and
  • Execution of contractual obligations.

DEGIRO as an investment firm has a number of regulatory obligations which require the processing of client data; customer identification is one of the main reasons we collect and process personal data. Next to this, when people contact DEGIRO to ask for additional information or to become a client of DEGIRO, DEGIRO needs to be able to contact that client or potential client or you request us to send you our periodical newsletters. DEGIRO may also have contractual obligations which mean that they need to process the data of their clients to fulfil these obligations.

But rest assured, when DEGIRO process the personal data of its clients, it does so by using the minimal amount of data possible to ensure that aim is met.

What do we use personal data for?

DEGIRO may for example do the following with your personal data:

Client acceptance

It is required by law for us to verify the identity of our clients, and without this information DEGIRO could not provide its services to you. With your personal data we can for example,

  • Contact you.
  • Perform the relevant checks to ensure that you are eligible to become a client of DEGIRO.
  • Review and check your request to become our client or to change your profile.
  • Keep your details in our administration and update them when there are changes.
  • Manage your profile(s).

Reduce risks

We share the responsibility for the safety and stability of the financial sector. We also have a responsibility to you and all our clients. We will therefore use your personal data to reduce risks.

You might notice for example:

  • If the risk on your account breaches the allowed limits we will contact you to allow you to bring this back into the allowed limits.

You might not notice much of the below but it is also done to protect you:

  • We keep your IP address when you visit our site. This can be used in the event that there is a dispute as to who accessed your account or for the security of the company for example preventative measures against DDoS attacks.
  • Ensure good levels of security and invest in resources that protect both you and ourselves against all kind of crimes.
  • Internal quality checks, to determine possible issues, risks and testing to ensure that legislation has been properly implemented.
  • Carry out the relevant regulatory reporting.
  • Ensure that we remain a healthy company (risk management).

Legal obligations

There are a variety of legal obligations which DEGIRO as an investment firm must follow.

  • Identification of clients: we check who you are and ensure that we have enough knowledge to allow us to offer our services.
  • Provide your personal data to specific organisations which are authorised to request this information, for example the tax authorities, financial supervisors, or when we are legally obliged to share this information for example during a criminal investigation.
  • We also have a number of obligations under anti money laundering legislation.

Marketing activities

At DEGIRO we like to keep you informed. For example, with emails, newsletters, offers or updates to our WebTrader or Mobile App.

  • We can for example collect your searches within the website of DEGIRO to ensure that our FAQ are up to date with the information clients need. This information is anonymised, so no one is able to ascertain which client is asking the question.
  • We use anonymised data to ensure that our marketing campaigns are effective.

If you would prefer not to receive some of this information, please feel free to contact the Service desk or unsubscribe via the button within the email.

Improve and innovate

We may also use personal data for analytical research, this allows us to find better solutions and ensure that we continue to be innovative.

When we are carrying out these research activities, we use the minimal data required and do this in a way where your information is either pseudonymised or anonymised.

Google analytics

In order to ensure that the website of DEGIRO is easy to use for clients, and to assess the success of campaigns DEGIRO make use of Google Analytics. DEGIRO have signed an agreement for the use of this service and ensures that the data is anonymised as much as possible, this includes masking some of the IP address.

Who do we have personal data from?

We can have (some) personal data of anyone who has contact with DEGIRO. If you request additional information we will store the information which is provided during that request.

We are required by law to have personal information surrounding all of our clients. This information is gathered during the registration and requested when necessary.

What personal data is collected?

Data about you

This includes your name, address, telephone number and email address. In the event you are a corporate client we will also collect information surrounding your company or foundation. If you open a minor account or a joint account, the information surrounding the secondary account holders will also be collected. We will also ask for copies of your ID and personal numbers such as your tax identification number or relevant identifiers.

Transaction history

In addition to personal data which DEGIRO have in relation to clients, we also keep a historic log concerning transaction and order history.

Contact history

We keep record of the times when you have contacted DEGIRO, this includes telephone recordings, emails or other ways you have communicated with us.

Website visits and app use

In the event that you visit the website of DEGIRO, we will also collect the IP address which is used. Should your IP address be used, for example via Google Analytics this will be done in an anonymised way.

External data sources

There are times where DEGIRO will use external data provides, such as checking with the relevant chamber of commerce or in the event a credit check is required.

In the event that DEGIRO carry out credit checks (BKR) they apply the strictest confidentiality on this information. Any individual who has access to this information does so only in the performance of their duty and the relevant data protection regulation is fully complied with. In the event you have questions of when BKR checks are carried out please contact the service desk of DEGIRO.

Sensitive personal data

Sensitive personal data include things such as tax identification number, criminal history, biometric data, political beliefs, sexuality or ethnic origin, etc. If processing sensitive personal data is necessary, there are stricter rules applied to this.

At DEGIRO we never use sensitive data related to health, religious beliefs, political or philosophical beliefs, sexual orientation or ethnic origin.

We have a legal obligation to identify our clients, therefore we require the tax identification number to do this.

Who do we share your personal information with?

In principle we do not share your information with others. It is possible that we may share personal data within the Group which DEGIRO is a part of. All members of the Group which DEGIRO is a part of have the same strict Privacy Policy. The police, judiciary, regulators and the tax authority can also request information from us on the grounds of law. However, we follow procedures which ensure that any sharing of information is both legitimate and proportionate.

Service providers

In the event we use a service provider to assist DEGIRO, we will aim to inform you about the use of a third party and limit the sharing of personal information strictly to what is required for that specific assignment.

With other companies when you ask

There are times when we will only share your personal data with other companies when you specifically ask. When this is done, we will specify this in the agreement to share the information.

Government and regulatory bodies

As an investment firm regulated within the Netherlands, there are times when we receive requests for information surrounding our clients. We are obliged under law to provide the regulators with this information. Additionally, we have legal obligations which require us to share information with governmental bodies and competent legal authorities. The data protection regulations which cover DEGIRO are also applicable to these bodies.

How do we protect your personal data?

Security

We spend a lot of time and resources to ensure our systems and your personal data have the relevant security measures in place. In the case that there is a breach of our systems we will report this to the relevant authorities and ensure that our clients are aware.

Confidentiality

Our employees have all signed a confidentiality agreement and agreed to an internal code of conduct and follow the Dutch Banker’s Oath. Further to this, only authorised personnel may view and process your personal data.

Supervision

  • We are supervised by the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) to ensure we comply with the Personal Data Protection Act.
  • DEGIRO operates under behavioural supervision of The Netherlands Authority for Financial Markets (AFM) and the prudential supervision of the Dutch Central Bank (DNB).

Viewing, erasure, portability or modification of your personal data

If you want to know what personal data DEGIRO has recorded about you, it is possible to contact us to exercise your ‘Right of access’. Please contact the Service Desk of DEGIRO and they will respond with the relevant information within 4 weeks of the request.

If you want to modify your personal data, it is possible to contact the Service Desk of DEGIRO and they will inform you about how to modify this information.

We are a financial institution which have legal obligations which require us to store the data of our clients for 5 years, under Dutch law. This 5-year period begins when you terminate the client agreement. Should you request your data to be erased, we will firstly check if this is possible given the applicable legal requirements. If we have an obligation to keep this data we will inform you about this and that we are unable to erase it at this time and let you know when this will be erased. In the event it is possible to erase this data we will do so and inform you that it has been done.

In the event that you would like to request a restriction to your personal data being processed, please contact the Service Desk of DEGIRO who will be able to deal with this request or provide you with further information.

Control of communication

Naturally we want to keep all our clients and interested parties up to date with DEGIRO and any changes we have upcoming. If you would prefer not to have these emails it is possible to change this by following the unsubscribe link at the bottom of the email. Please be aware that for some communication we are required to inform you and for these it will not be possible to unsubscribe while you are a client, this includes changes to the client agreement for example.

Our view on privacy

At DEGIRO, our clients trust is fundamental to our relationship. We therefore strive to ensure that our clients have faith in the way we deal with their personal data. We take great care in ensuring that your data is safe and only processed when authorised to do so.

Our privacy policy is updated regularly, as law and regulations are continuously subjected to change, we will review the policy to ensure that it is kept up to date.

Questions about privacy

In the event you have some additional questions in relation to privacy or your personal data you can contact the service desk of DEGIRO where they will answer all questions.

In the event that you wish to complain about the way we have handled your personal data please contact the data protection officer via privacy@degiro.ch. Please note when contacting the data protection officer this communication will be answered in Dutch or English. The DPO will then look into your complaint and work towards a resolution.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact Autoriteit Persoonsgegevens and file a complaint with them.

Cookies

What is a cookie?

Cookies are small files stored on the hard drive of your computer. Cookies ensure that your browser is recognized by DEGIRO's Web server.

Why does DEGIRO use cookies and web bugs?

Websites have no memory. A visitor who browses from page to page on the site is regarded as a new visitor each time. Cookies enable a website to recognize your browser. Web bugs behaves in much the same way as cookies.

Are all cookies the same?

No. There is a difference between cookies. A distinction is made between function, duration and who places the cookie.

Function:

A technical cookie is necessary for a website and specific functions to work (technically). For example, to create access to protected or secured parts of a website. Without this type of cookie, some services, such as a login, shopping cart and electronic payment will not work.

An analysis cookie collects information about how visitors use a website. For example, the page that is visited most and where any errors occur. The purpose of this type of cookie is to provide the website provider insight into how the site works and how it can be improved. This cookie thereby also contributes to the website's usability.

EA functional cookie remembers the choices made by the user. It may be choices such as a username, currency, language or country. This means that a user does not need to specify their preferences again. The functional cookie thus also contributes to ease of use.

An advertising cookie is used to display advertisements that are targeted at visitors of the website to ensure that the same advertising does not appear every time, and to measure the effectiveness of advertising campaigns. These are usually placed by advertising networks with the consent of the administrator of the website. They record that a website is visited.

Duration

A session cookie is installed on the visitor's computer and collects data as long as the visitor is actually on the website. When you close your browser, the cookie is removed.

A permanent cookie is installed on the visitor's computer in a fixed (longer) period.

A first-party cookie (first party cookie) is a cookie that is connected to the website which the visitor is visiting at the time. It may be a cookie from DEGIRO placed when visiting www.degiro.nl or related subdomains.

A third-party cookie (third party cookie) is a cookie that is placed by a party other than DEGIRO (the provider of the visited website). For example, providers of advertisements and (external) providers of applications whose advertisements or applications are integrated in the visited website.

What is a web bug?

A web bug is an electronic image of a single pixel (1 x 1) or a so-called "colourless GIF" in the website's coding. Web bugs really function in the same way as cookies. Web bugs are used to follow the visitor traffic from one page to another, in order to optimize the flow of traffic on the website.

What can I do if I do not want (certain) cookies?

You can in your browser settings (eg. Internet Explorer, Safari, Firefox, Mozilla or Chrome) specify whether you allow cookies or not and which cookies to accept. The settings are different from browser to browser. You can obtain information about the location and method under the 'Help' on your browser.

You should be aware that you may not be able to use our website's functions properly if you refuse (certain) cookies.

If you do not wish to receive advertising cookies, you can activate the 'do not track' in your browser.

You can on www.youronlinechoices.eu indicate that you do not want to receive cookies from advertising companies.

What DEGIRO uses your personal information for?

DEGIRO only records personal information that you have provided upon request when you become a client of DEGIRO and only after your explicit permission. Without these statements DEGIRO cannot and must not exercise its business activities. DEGIRO and DEGIROs group companies will use your information to provide you services that keep you informed about (new) products and services from DEGIRO and group companies for anonymous statistical analysis, and comply with legal obligations.

All telephone conversations between the customer and DEGIRO are recorded. These recordings are stored and can be used for:

  • delivery of documents, such as by difference of interpretation or regarding the content of the telephone conversation;
  • (fraud) detection and investigation;
  • evaluation of service quality;
  • training, coaching, and evaluation purposes.

Liability

DEGIRO considers it important that the processing of your (personal) information is conducted in a manner that is consistent with the existing safeguards to protect your personal information. DEGIRO complies with the rules of the Data Protection Act and the Act on Financial Supervision in all its activities. Your (personal) information will not be disclosed to third parties outside DEGIRO and DEGIRO's group companies without your express consent, unless legal obligations require of DEGIRO.

Third-party websites

DEGIRO and group companies are not responsible for the measures of other websites using terms, even when they are associated with DEGIRO's and the Group's websites with hyperlinks or otherwise.

Exercise of rights

You have the right to see your information and when necessary the ability improve or correct this information. For this, contact DEGIRO through this website.

We'll keep you updated about (new) products and services from DEGIRO and group companies via e-mail. If you do not want this, it can be specified via customers@degiro.ch

Changes

DEGIRO reserves the right to make changes to this statement. It is therefore advisable to consult this privacy statement regularly when you visit this website.

Do you think that there is something wrong with this statement or are you unhappy with another aspect of our service? Please make sure to contact us. Your complaint will be handled by DEGIRO's compliance officer. If you are unhappy with DEGIROs assessment, please contact Klachteninstituut Financiële Dienstverlening, PO Box 93257, 2509 AG in The Hague (www.kifid.nl).