Home My account

My account

If you would like to change your registered bank account please contact the Customer Service via email (customers@degiro.ch) to request the change.

You will then be required to send a deposit (min. CHF 1) from the new bank account, this first deposit will be used to verify your details and check the bank account is registered in your name.

Once we have received a transfer from your new bank account and your details have been successfully verified, the change will take effect and the funds will be allocated to your investment account.

Please be aware transfers from your new bank account must include the following:

  • Your new Account Number;

  • Your full name

Payment account details are as follows:

  • Beneficiary Name: Stichting De Giro

  • Account Number: CH1208710039114512001

Basic

A Basic Profile provides you with access to all available products and investment services of DEGIRO except Debit Money, Debit Securities and Derivatives. This is the standard account type when you register with DEGIRO.

Active

With an Active Profile you can also make use of the services Debit Money, Debit Securities and Derivatives. Under this Profile, use of the services Debit Money and Debit Securities is limited. Please, see the document Security Value, Risk, Debit Money and Debit Securities in the Investment Services Information.

Trader

A Trader Profile allows you to have further access to the investment services of DEGIRO, including the service Derivatives and full use of the services Debit Money and Debit Securities as further described in the document Security Value, Risk, Debit Money and Debit Securities in the Investment Services Information.

Day Trader

A Day Trader Profile is an upgrade of the Trader Profile allowing you to trade more actively during the time that DEGIRO and the relevant markets are open. Separate limits and conditions apply to the Day Trader Profile between 8:00 and 21:30 CET. Risk will be calculated in a different way than under the other Profiles and as a consequence, with the same amount of Security Value, more exposure can be taken. For further details please refer to the document Security Value, Risk, Debit Money and Debit Securities in the Investment Services Information.

The investment risks associated with each account profile are lowest in Basic and highest in the Day Trader Profile. Use of the services Derivatives, Debit Money and Debit Securities carry extra risk and it is possible your losses could exceed the amount of your deposit, leading to a negative Balance.

If you would like to close your account please send a request to Customer Service via email customers@degiro.ch.

In order to help improve the client experience at DEGIRO, we would kindly appreciate your feedback and the main reason for the closure request. When we have received your e-mail, we will close the account and return any deposits to your nominated bank account.

After your registration, you can change your settings by clicking on Change Settings. At the bottom of the new page you can click on Change Settings again. Here you have the possibility to change your personal details.

You can find your annual overviews in the web trader under Portfolio and Reports. Here you can download the annual overviews in a pdf or excel format.

The Total Result of a position consists of the share price difference, the possible dividends and the possible transaction fees. This does not only count for the current position, but also for all trades from the past.

If you have forgotten your password, you can use the reset password option on the ‘Log in‘ screen by clicking ‘Forgotten your login details?‘. Enter your username and the email address you provided when registering with DEGIRO. Click ‘Reset Password‘. An email will be sent to your registered email address with further instructions.

If you have forgotten your username it can be found in the original welcome e-mail from DEGIRO. Alternatively, please contact our Customer Service on +4141435086329.

Note: Investing involves risks. You can lose (a part of) your deposit. We advise you to only invest in financial products which match your knowledge and experience.

Note:
Investing involves risks. You can lose (a part of) your deposit. We advise you to only invest in financial products which match your knowledge and experience.